How many times have you ever sat down in what was supposed to be a good restaurant only to be disappointed with the lousy service? Ever use your shower ticket to get cleaned up and see memories from the last person? Doesn’t it suck when you try to perform fuel card or other transactions with someone who is not properly trained or just ill suited for the job?

My fellow drivers, we don’t have to put up with this nonsense! We help to pay the salaries of these people. Please stop rewarding failure! If the service at the restaurant was bad, then don’t leave a tip. Complete the survey that some eateries offer. Tell management about your experience. If the shower hasn’t been properly cleaned, demand that the job be completed. We spend more than enough for fuel and other products. We don’t have to stand for mediocre treatment.

Now let’s use this to “put the shoe on the other foot”. Let’s think about the service that we give. Do we strive to provide the excellence that we desire? Remember that the biggest success of any business comes from REPEAT business. You will never get a second chance to make a first impression. The easiest way for a customer to hurt any business is to never again be a patron. Give your very best, and deal with those who reciprocate.